Case Study 10 – Employee Coaching Meetings

How To Free Your Employees To Move Beyond Their Limits

Small business owners and managers all have challenges with their people.  This is the #1 most frustrating area of running a business.  It is not easy getting people to do things they don’t want to do, and that is part of the problem, that they don’t want to do things.  Most managers don’t realize that you can’t motivate people to do anything.  This is why they end up doing the important things themselves.  They don’t know how to create an environment where getting things done is more important than not getting them done.  Where people feel valued for doing things well and are motivated to move beyond their limits.

Increased productivity of a staff of 21 direct reporting employees producing $2.5 million in additional revenue by developing a coaching and mentoring system

To grow the business, it seems most people immediately think about hiring more employees.  I decided to start developing our employees, rather than just managing them, to increase the productivity of our staff and increase their capacity.  This meant creating an employee development system.  I have the philosophy that a manager is really more of a coach.  So having regular coaching sessions with each individual employee made sense.  We had 21 employees with company revenue of $3.5 million.  By developing an agenda for employee coaching sessions to help employees improve productivity, we grew the company without hiring additional employees to handle the workload.  The meeting included the use of a Problem Resolution System that coached employees in problem solving.  The meeting agenda was:

1. Identify key objectives
2. Review work progress
3. Identify and resolve work issues
4. Identify and resolve personal development issues
5. Discuss other issues
6. Identify items to carry over to next meeting
7. Confirm schedule for next meeting

From the time we implemented these meetings we did not create a single new position in the company and grew the revenue to $6 million without sacrificing the quality of our service or overworking our employees.

Other Case Studies

1. Case Study 1 – Solving an Industry Problem
2. Case Study 2 – Implementing Competitive Advantage
3. Case Study 3 – No Exception IRS Audit
4. Case Study 4 – Performance Based Hiring System
5. Case Study 5 – A Killer Lead Generation System
6. Case Study 6 – Avoiding A Cash Flow Disaster
7. Case Study 7 – Saving Money On Insurance Premiums
8. Case Study 8 – Maximizing Customer Satisfaction
9. Case Study 9 – Training New Employees For Less
10. Case Study 11 – Business Systems Strategy
11. Case Study 12 – Improving Working Relationships
12. Case Study 13 – Increasing Client Conversion Rates
13. Case Study 14 – Delivering on a Promise
14. Case Study 15 – Solving Fatal Problems
15. Case Study 16 – Establishing An Accounting System
16. Case Study 17 – Staying on Top of Mind
17. Case Study 18 – Improving Implementation
18. Case Study 19 – Product Strategy That Sells Customers
19. Case Study 20 – A Quality Production Process